- OperatorStarscream Limited
- Established2022
- Game LibraryOver 4,000 titles
- Payment Methods24 (fiat & 14 cryptos)
Information we may collect
Simsinos Casino may handle information that identifies a player, relates to an account or is connected with the use of the website. The information collected depends on the services used, the player’s interactions with the site and the checks that may be required before certain services are made available.
Account and contact details
When a player registers or updates an account, the site may collect details such as a name, date of birth, residential or contact information, login details and account preferences. Information provided when a player contacts support may also be recorded so that questions can be answered and previous conversations can be understood.
Verification information
Online gambling services may need to confirm a player’s identity, age, location or eligibility. For this purpose, the site may handle verification documents and information taken from those documents. It may also record the outcome of verification, information relating to account security and details needed for anti-fraud, responsible gambling or other compliance checks.
Payment and transaction records
The site may handle information about deposits, withdrawals, gaming activity, account balances, payment methods and transaction history. Payment providers may process payment details directly. Where appropriate, the casino may receive limited information about a payment, such as its status, amount, date or reference, without receiving all of the payment details held by the provider.
Device, usage and cookie data
When a player visits the site, technical information may be collected, including an IP address, browser type, operating system, device information, language settings, pages visited, approximate location and interaction data. Cookies and similar technologies may be used to remember preferences, maintain sessions, support security, understand website performance and help provide relevant communications.
How information is used
Personal information is used for purposes connected with providing and managing the casino service. The information handled will depend on the situation and on the information required to complete a particular request or activity.
- To create, operate and maintain a player account.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age, location and account information.
- To conduct security, anti-fraud, anti-money-laundering and other risk checks where required.
- To provide customer support, respond to enquiries and resolve complaints or technical issues.
- To understand how the website is used and improve its features, reliability and security.
- To send service messages about an account, transactions, security, changes to the site or other important matters.
- To send marketing communications where appropriate and where the player has provided consent or the communication is otherwise permitted.
- To meet legal, regulatory, tax, accounting, reporting and record-keeping obligations.
- To protect the rights, property, safety and security of players, the website and other people.
The site may combine information from account activity, verification, transactions, support conversations and technical use of the website when this is necessary to operate the service safely and consistently. Information may also be used to detect unusual activity, prevent misuse, investigate suspected fraud and apply account security measures.
Sharing information
Personal information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics or security. They are expected to handle information only for appropriate service-related purposes and in line with their responsibilities.
Information may also be disclosed where necessary to meet a legal or official request, protect the security of the service, investigate suspected unlawful activity, enforce applicable terms or protect a person from harm. Information may be shared as part of a business change or service transition, subject to appropriate handling. Simsinos Casino does not sell personal information simply because a player uses the website.
Security of information
Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, device or method of transmission can be guaranteed to be completely secure. Players should keep login details confidential, use a secure device and contact support promptly if they suspect that an account has been accessed without permission.
Your privacy rights and how to contact us
Players may have rights in relation to personal information held about them. These rights can depend on the circumstances, the type of request and any legal or security requirements that apply. Simsinos Casino will consider a request and may need to confirm the requester’s identity before providing information or making a change.
- Access: request information about the personal data held about you and, where appropriate, a copy or explanation of that information.
- Correction: ask for inaccurate, incomplete or outdated personal data to be corrected or updated.
- Deletion: request deletion of personal data where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible for records that must be kept or retained for legitimate security, dispute or legal reasons.
- Withdrawal of marketing consent: withdraw consent to promotional communications at any time. This does not affect the lawfulness of marketing sent before consent was withdrawn.
- Information about processing: ask general questions about how personal data is collected, used, shared or retained.
To exercise a data right, ask a privacy question or make a data request, contact support@simsinoscasino.win. Please describe the request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary payment details or sensitive documents by ordinary email. Additional information may be requested to protect account security and prevent personal data from being disclosed to the wrong person.
A request will be reviewed within a reasonable period. In some cases, action may be limited or refused where fulfilling the request would conflict with a legal obligation, compromise fraud prevention or security controls, affect another person’s privacy, or interfere with an active investigation or dispute. If a request cannot be completed in full, an explanation may be provided where it is appropriate to do so.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically to understand how information is handled. Continued use of the website after an update may be subject to the revised policy.
